Frequently Asked Questions
Everything you need to know about our luxury stationery and lifestyle accessories.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within North America, while international orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for ink and lifestyle products?
We accept returns on unused and unopened products in their original packaging within 30 days of delivery. Please note that for hygiene reasons, fountain pens that have been inked cannot be returned.
Are your inks safe for all types of fountain pens?
Our inks are formulated to be high-quality and pH neutral, making them safe for most modern fountain pens. However, we recommend regular cleaning of your pens to prevent shimmer or pigment buildup.
Do you offer international shipping and duties coverage?
Yes, we ship worldwide. Please be aware that customers are responsible for any local customs duties, taxes, or import fees incurred at the border.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.